At Okayhai.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help.
We offer a 30-day return policy, starting from the date of delivery, for most items purchased from our store. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by the original proof of purchase.
To initiate a return, please contact our customer service team at support@okayhai.com or call us at 923182199948. Our representatives will guide you through the return process.
Once your return is approved, please securely package the item(s) and include the reference number on the packaging. Ship the item(s) back to us using a trackable shipping service. We are not responsible for items lost or damaged during return shipping.
Upon receiving and inspecting your return, we will notify you of the status of your refund. If your return is approved, a refund will be processed to the original method of payment within 7 business days.
If you wish to exchange an item for a different size, color, or model, please contact our customer service team to facilitate the exchange process. Exchanges are subject to availability.
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund as per your preference.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at support@okayhai.com and Call us @ 923182199948. Our dedicated customer service team is here to assist you.